Email Alert for
ⓘ Se produjo un error inesperado al procesar tu solicitud.
Por favor, actualiza la página e inténtalo de nuevo.
Si el problema persiste, contáctanos con tu problema.
Siempre puedes gestionar tus preferencias y actualizar tus intereses para asegurarte de recibir las oportunidades más relevantes.
Prepárate para descubrir tu próxima gran oportunidad.
PHONE TOOL MARKETING
Alcobendas, COMUNIDAD DE MADRID, Spain
Somos una compañía especializada en Contact Center y Outsourcing de servicios y soluciones de Recursos Humanos, operando desde hace 15 años a nivel nacional, con la experiencia de un sólido equipo de profesionales. -Auditorías, feedback a los agentes y cumplimiento de objetivos -Gestión de los tiempos de los agentes asignados: descansos, ausenc
Fuente del trabajo: PHONE TOOL MARKETINGBarceló Group
, Spain
Coordinador/a de Contact Center - EMEA page is loaded Coordinador/a de Contact Center - EMEA Apply locations Gremi Fusters, Mallorca, España time type Full time posted on Posted 2 Days Ago job requisition id JR3013 Barceló Group is a family-owned company founded in 1931 by Simón Barceló in Mallorca (Spain). Our
Fuente del trabajo: Barceló GroupRadisson Blu
Madrid, COMUNIDAD DE MADRID, Spain
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our peo
Fuente del trabajo: Radisson BluRadisson Blu
Centro, Comunidad de Madrid, Spain
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our peo
Fuente del trabajo: Radisson BluExoticca
, Spain
What is Exoticca? At Exoticca we are looking for people who want to offer the best of themselves and to generate unforgettable experiences for their users. We are a young, dynamic, multicultural team, in a moment of international expansion and therefore, we are looking for new traveling companions. Exoticca is a company created in 2013 by professio
Fuente del trabajo: Exoticca360 Talent
Alcobendas, COMUNIDAD DE MADRID, Spain
Acerca del puesto Consultor de Procesos Contact Center Nuestro cliente, una compañía lider del sector en estrategias de Experiencia de Cliente, desea incorporar para sus oficinas del norte de Madrid dos Consultores de Procesos de Contact Center. ¿QUÉ BUSCAMOS? Deseamos conocer perfiles con al menos dos años de experiencia como Consultor Especializ
Fuente del trabajo: 360 TalentCOCEMFE GETAFE
Centro, Comunidad de Madrid, Spain
Confederación Española de Personas con Discapacidad Física y Orgánica (COCEMFE) gavel Contrato Contrato de trabajo indefinido Compartir : Vacantes 1 Tipo de jornada Jornada Completa Tipo de contrato Contrato de trabajo indefinido Puestos de trabajo Discapacidad Certificado de discapacidad mín. del 33%. Descripción del puesto Definición
Fuente del trabajo: COCEMFE GETAFETelefónica, S.A.
, Spain
Telefónica Tech es la compañía líder en trasformación digital del Grupo Telefónica. Contamos con una amplia oferta de servicios y soluciones tecnológicas integradas de Ciberseguridad, Cloud, IoT, Big Data, Inteligencia Artificial y Blockchain, con la que acompañamos a nuestros clientes en su transformación digital. Somos un grupo de más de 6200 per
Fuente del trabajo: Telefónica, S.A.Centro, Comunidad de Madrid, Spain
The Contact Center specialist is responsible to support the Contact Center team to assure operations optimization. This key role will be auditing and updating property information available to Agents, reporting out to organization leadership on program performance, working to ensure properties get reporting on property performance. This Specialist works closely with partner departments and teams, such contact center ops and IGT ops and training department to ensure the CC is operating optimally to achieve Radisson Hotel Group goals.
MAIN RESPONSIBILITIES:
Review and update individual hotel information, in direct partnership with the hotels, to ensure that hotel information is accurate, up to date, and best representing hotel details to the contact centre agents. Identify gaps or incorrect hotel information and adjust accordingly.
Onboard new properties in partnership with CC team, and regularly engage with properties already at the Contact Center as a point of support, to ensure EMMA data quality, and to report out on progress.
Work closely with CC BI analysts to ensure accurate KPIs goals.
Ensures accurate and timely reporting of results to hotels migrated to the CC.
Provides feedback from hotels to Quality and Training Specialist to ensure proper training and coaching of agents.
Ensures customer feedback shared through the hotels are addressed appropriately through our customer care channels.
Reviews IVR activity and disposition reporting and makes recommendations to improve call qualifying and routing of calls.
Engage telecom team and Ops Director to quickly resolve any technical issues impacting call routing or call quality.
Support operational activities to drive contact centre KPI’s including service level achievement, conversion, ADR, and quality.
Performs administrative duties to assist management with daily operations (IGT agents TMS users, InContact accounts).
REQUIREMENTS :
Being enrolled in a school/university program
Being eligible to sign an internship agreement with a school/university.
Fluency in English
Compensation: Competitive salary
#J-18808-Ljbffr
Email Alert for Contact Center Trainee ofertas de trabajo en Centro, Comunidad de Madrid, Spain
ⓘ Se produjo un error inesperado al procesar tu solicitud.
Por favor, actualiza la página e inténtalo de nuevo.
Si el problema persiste, contáctanos con tu problema.
Siempre puedes gestionar tus preferencias y actualizar tus intereses para asegurarte de recibir las oportunidades más relevantes.
Prepárate para descubrir tu próxima gran oportunidad.