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Precision Medicine Group
, Spain
Manager Project Support Service | Precision Medicine Group |Spain Precision for Medicine is a precision medicine CRO. Our uniquelyintegrated offering enables the science of precision medicine by combiningnovel clinical trial designs, industry-leading operational and medical... Login to continue Precision for Medicine is a precision medicine CRO.
Fuente del trabajo: Precision Medicine GroupBerklee College of Music
, Spain
Job Description: Under the direction of the Senior Director for Technology Support, the Service Desk Manager is responsible for staffing and operation of the Technology Service Desk serving all Berklee students, faculty and staff. The Service Desk Manager works cooperatively with Training and Instructional Technology and Technology Services areas i
Fuente del trabajo: Berklee College of MusicEinzelnet Systems S.R.L.
Centro, Comunidad de Madrid, Spain
¿Eres técnico microinformático con experiencia en soporte de nivel 1 ? Si buscas un gran equipo con un alto nivel técnico, donde se valore la proactividad y las ganas de hacer cosas diferentes, ¡SERBATIC ES TU LUGAR! Somos líderes en soluciones digitales con 26 sedes en los 4 continentes y un equipo de más de 4.500 personas, apoyamos a grandes e
Fuente del trabajo: Einzelnet Systems S.R.L.Network Aviation Group
Centro, Comunidad de Madrid, Spain
Connect44 is a company that truly values its employees and fosters a culture of collaboration and innovation. Position Overview Connect 44 wish to speak with Fixed Service Engineers to join our client in Madrid Job location: Spain, Madrid Available Positions: 1 position Job type: Contract Job Ref. Number: FNOSS · Manage Fixed Service Optim
Fuente del trabajo: Network Aviation GroupEURAXESS Czech Republic
, Spain
Dear user, the EURAXESS portal will be under maintenance on Tuesday 2/7/2024 . The portal will be inaccessible for approximately two hours, first from 08:00 to 09:00 and then from 12:00 to 13:00 Brussels time(GMT+2) . Thank you for your understanding. Learning analytics has been suggested as a scalable solution for evidence-based decision-making
Fuente del trabajo: EURAXESS Czech RepublicTelefónica
Madrid
DBA Job DescriptionArea Description"Resource management, within the DIG&CEX Digitalization and Customer Experience Directorate, is responsible for the life cycle of the TGS IT infrastructure, Clouds, Security, Data Management, Operation, Service Desk and Workplace.The infrastructure is mostly virtualized on Telefónica's public cloud (VDC, on vmware
Fuente del trabajo: TelefónicaIndustrial and Financial Systems
Centro, Comunidad de Madrid, Spain
IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service. Our commitment to internal AI adoption has allowed us to stay at the forefront of techn
Fuente del trabajo: Industrial and Financial SystemsTelefónica
Madrid
Area DescriptionResource management, within the DIG&CEX Digitalization and Customer Experience Directorate, is responsible for the life cycle of the TGS IT infrastructure, Clouds, Security, Data Management, Operation, Service Desk and Workplace.The infrastructure is mostly virtualized on Telefónica's public cloud (VDC, on vmware), AWS (Datalake) an
Fuente del trabajo: TelefónicaMadrid, COMUNIDAD DE MADRID, Spain
RemoteStar is looking to hire an IT Support Manager (CPG, E-Comm, Retail, FMCG domain with B2B Commerce Solution ) on behalf of our client in Spain.
Location: Hybrid working with offices either in Madrid/Barcelona
Travel Requirements: This position is expected to travel approximately 50% of the time.
Client Details:
Leading SaaS tech company , specialising in mobile-supported business process automation with a significant presence in the USA, Mexico, the UK, and Greece. Their global footprint is expanding, with projects in over 27 countries and a user base exceeding 100,000. They are expanding their business in Spain.
Responsibilities:
Lead the implementation and management of an European Customer Support Centre offering support to over 25 countries.
Oversee the delivery of N2 and N3 IT Support, including incident logging, follow-ups, and closures.
Assembly, governance, and management of a team working with highly customised and complex B2B software applications, including intricate integrations
Handle the escalation of incidents related to non-user end issues.
Manage and monitor network, server, application, CRM and related issues.
Generate reports on pending tickets at the end of each day.
Foster a culture of extreme ownership within the team.
Ensure compliance with hours tracking, issue resolution status, and resource ownership.
Track resource utilisation against allocation and budget, including project timesheet approvals.
Handle daily operations, implementations, and hypercare, assisting with project planning, tracking, documentation, and status updates.
Facilitate the creation and review of functional and technical design documents for complex projects.
Facilitate end-to-end implementation planning, including project management, issue management, communication, and change management.
Lead the generation of Root Cause Analyses (RCAs) and maintain proactive communication and action, including the detection of potential issues that may impact operations.
Effectively manage large service desks or multiple small to medium-sized service desks.
Exhibit strong project leadership skills, along with a solid understanding of business operations and advanced analytical capabilities.
Establish and maintain trusted advisor relationships with client project stakeholders.
Conduct daily review sessions with the team and manage weekly trackers.
Manage service desk emails and oversee service desk plans, ensuring progress and adjusting schedules as needed.
Qualifications & Skills:
Bachelor's degree in Information Technology, or equivalent experience ,ideally from Data Engineering background
10 + years of experience in Sustain/Maintenance/Support Management.
Exceptional interpersonal skills, with strong written and verbal communication abilities.
Relevant experience with CPG or FMCG or Retail or B2B Commerce domain is mandatory
Experience with sustain in CPG companies is preferred, with experience in CRM implementation, Commerce (digital and physical store), POS, and omni-implementation considered a plus.
Excellent organisational and priority-setting skills, capable of tracking issues, escalations, and resolutions across different regions and solution versions.
Strong stress management skills to handle customer pressure and problem resolutions.
Familiarity with business processes and the impact of our solutions and services.
Ability to liaise with users to ensure satisfactory handling of requests or problem reports.
Proven experience in managing customer-specific Development Operations and Managed Services projects.
Solid project leadership skills, with direct responsibility for managing project teams, budget, and schedule.
Strong negotiation, conflict management, and leadership skills.
Proficiency in managing teams of up to 10+ people.
Ability to produce project plans and estimates, balancing business and team requirements.
Experience in managing and communicating with remote developers during non-traditional business hours.
Ability to thrive in a fast-paced, high-energy, team-oriented environment.
Proficiency in multitasking and performing effectively under pressure.
Language proficiency: Brazilian Portuguese (Preferred), English (Fluency), Spanish (Fluency)
Preferred ITIL Certification and Agile Methodology Certification.
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Email Alert for IT Support Manager (CPG) (Remote) ofertas de trabajo en Madrid, COMUNIDAD DE MADRID, Spain
ⓘ Se produjo un error inesperado al procesar tu solicitud.
Por favor, actualiza la página e inténtalo de nuevo.
Si el problema persiste, contáctanos con tu problema.
Siempre puedes gestionar tus preferencias y actualizar tus intereses para asegurarte de recibir las oportunidades más relevantes.
Prepárate para descubrir tu próxima gran oportunidad.