Fixed Network Optimization Support
Centro, Comunidad de Madrid, Spain
Connect44 is a company that truly values its employees and fosters a culture of collaboration and innovation.
Position Overview Connect 44 wish to speak with Fixed Service Engineers to join our client in Madrid
Job location: Spain, Madrid
Available Positions: 1 position
Job type: Contract
Job Ref. Number: FNOSS
· Manage Fixed Service Optimization actions .
· Manage and monitoroptimization providers , defining SLA objectives
· Define continuous improvement processes and networkKPIs, based on detailed knowledge of the network and its parameters.
· Evolve the analytics and automation of the service KPIs of the Fixed network
· Lead network initiatives related to user experience improvement
· Actively collaborate with the areas of Network, Data, Cockpit, O&M, ATC and Business
· Develop guidelines and evolve data models for network optimization processes
· Fixed quality of service monitoring based on passive/active probes, network KPIs, customer complaints.
· Propose service and functional improvements based on the characteristics and availability of new technology (IP, Core, Wi-Fi access, band steer, ...)
· Collaborate with Operations and Maintenance to correct and avoid network incidents.
· Develop initiatives and strategies that allow the most efficient use of IP network resources, Transmission and Fixed Access.
· Lead optimization actions to avoid impact on the quality of service in the event of anomalies of high traffic load.
· Interlocution with suppliers.
· Lead initiatives to improve customer experience, benchmarking and official reporting to the Ministry (based on active probes)
· Establish and follow compliance with Quality and SLA objectives ,and continuous improvement processes in collaboration with the Planning and Engineering teams.
· Preparationof reports for the different committees of the company
1. Regulated Training :
a. Telecommunications Engineering or equivalent
2. Minimum experience required
a. 5 years of proven experience in a position of similar activity
b. Experience in fixed network projects
c. Experience in Project Management and Agile Methodology
3. Other Knowledge:
a. Network Operator Architecture: (BRAS, BNG, Peering, Cache...)
b. Exploitation of databases. (Big Query, Datastudio, Power BI)
c. Management and communication protocols
d. Fixed Service monitoring and optimization tools.
e. Customer Service Processes and Tools
4. Languages:
a. Fluent English, spoken and written and Spanish.
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