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Fixed Network Optimization Support

Centro, Comunidad de Madrid, Spain

Connect44 is a company that truly values its employees and fosters a culture of collaboration and innovation.

Position Overview Connect 44 wish to speak with Fixed Service Engineers to join our client in Madrid

Job location: Spain, Madrid

Available Positions: 1 position

Job type: Contract

Job Ref. Number: FNOSS

· Manage Fixed Service Optimization actions .

· Manage and monitoroptimization providers , defining SLA objectives

· Define continuous improvement processes and networkKPIs, based on detailed knowledge of the network and its parameters.

· Evolve the analytics and automation of the service KPIs of the Fixed network

· Lead network initiatives related to user experience improvement

· Actively collaborate with the areas of Network, Data, Cockpit, O&M, ATC and Business

· Develop guidelines and evolve data models for network optimization processes

· Fixed quality of service monitoring based on passive/active probes, network KPIs, customer complaints.

· Propose service and functional improvements based on the characteristics and availability of new technology (IP, Core, Wi-Fi access, band steer, ...)

· Collaborate with Operations and Maintenance to correct and avoid network incidents.

· Develop initiatives and strategies that allow the most efficient use of IP network resources, Transmission and Fixed Access.

· Lead optimization actions to avoid impact on the quality of service in the event of anomalies of high traffic load.

· Interlocution with suppliers.

· Lead initiatives to improve customer experience, benchmarking and official reporting to the Ministry (based on active probes)

· Establish and follow compliance with Quality and SLA objectives ,and continuous improvement processes in collaboration with the Planning and Engineering teams.

· Preparationof reports for the different committees of the company

1. Regulated Training :

a. Telecommunications Engineering or equivalent

2. Minimum experience required

a. 5 years of proven experience in a position of similar activity

b. Experience in fixed network projects

c. Experience in Project Management and Agile Methodology

3. Other Knowledge:

a. Network Operator Architecture: (BRAS, BNG, Peering, Cache...)

b. Exploitation of databases. (Big Query, Datastudio, Power BI)

c. Management and communication protocols

d. Fixed Service monitoring and optimization tools.

e. Customer Service Processes and Tools

4. Languages:

a. Fluent English, spoken and written and Spanish.

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Email Alert for Fixed Network Optimization Support ofertas de trabajo en Centro, Comunidad de Madrid, Spain

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