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Alight Solutions
Granada, Andalusia, Spain
Job Description Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG
Fuente del trabajo: Alight SolutionsAlight
Granada, Andalusia, Spain
Job Description Responsible to define the most suitable solution for the system and provide the necessary support and assistance for system related issues both in the maintenance and implementation phases of the account. Guarantees optimal system performance through checks and system monitoring. Tasks In addition to the tasks common to all Ali
Fuente del trabajo: AlightAlight Solutions
Granada, Andalusia, Spain
Responsible to define the most suitable solution for the system and provide the necessary support and assistance for system related issues both in the maintenance and implementation phases of the account. Guarantees optimal system performance through checks and system monitoring. Tasks In addition to the tasks common to all Alight employees, the sp
Fuente del trabajo: Alight SolutionsAlight Solutions
Granada, Andalusia, Spain
Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our hig
Fuente del trabajo: Alight SolutionsAlight Solutions
Granada, Andalusia, Spain
Integrated into the GTAS department and under the supervision of an GTAS Cluster Lead, the overall responsibility of aSeniorGTAS Consultant is to support our outsourced clients as follows: • Provide application support consultancy through advice, guidance, and appropriate technical activities. • Manage tickets after having received functional analy
Fuente del trabajo: Alight SolutionsAlight Solutions
Granada, Andalusia, Spain
Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital (‘Divested
Fuente del trabajo: Alight SolutionsAlight
Granada, Andalusia, Spain
Role s, configuration and perform process review. Provide support for core modules in SAP; ECC6 , BI / BW, SAP HCM, SAP SRM and SAP Portal. Assists functional support teams diagnose authorization difficulties. Document security details for role design and modification procedures. Participate in discussions to establish key standards and guideli
Fuente del trabajo: AlightRWS
Granada
Job PurposeManaging RWS’s talent to support RWS’s current project requirements as well as enable growth in key areas and the expansion of our service offering to clients. Delivering excellent customer service to RWS Client Services (CS), Language Delivery teams (LD) and commercial organisation to ensure RWS have the talent required to succeed on al
Fuente del trabajo: RWSGranada, Andalusia, Spain
Job Description
The role : Annual Activities
Annual Activities
Create Annual Activity Planner and share with the client and TPV.
Approve and Publish Final Version of Agreed Annual Payroll Calendar and system set up .
Agree password format for the year
Service Delivery
Act as First point of escalation for payroll queries.
Handle all the non-Payroll related tickets under the correct function .
Mass upload, master data processing in hrX (only if applicable)
Exchange event monitoring (only for hrX clients)
Manager RCA - Arrange RCAs. validate quality Etc
LVMS or BO reports to ensure all the ticket are close on time by TPV
Responsible for the updating, maintaining, and enforcing of the Defined Work Instructions (DWIs) and CLIENT Solution workbook
Responsible for the resolution of Technical / Functional issues escalated from the team, CLIENT and / or Partner and ensuring all system issues / defects are reported correctly and tickets are logged with the necessary details and evidence so Application Services and / or Products can investigate
SLA Reporting
Cross check the KPI with the real results and report to TPV to identify and correct any deviation
Updating of SLA and fail reason in LVMS reported on monthly bases.
Change Requests
Check Client / Alight CSW / SOW for compliance
Check Alight / TPV CSW / SOW for compliance
Notify PSM on Change Requests raised
Apply the CR process as per VPS 3.0 std. process
Update CSW and get client’s approval on the changes in Docs
Escalations
SPOC for TPV s
First Escalation point for Clients.
Include in RAG the escalations with PSM help
Manage issues that need to be escalated - TPV related
Security and Compliance
Initiate SI process in case any SI detected by PSA
Perform SOC1 Controls
Hyper-care
Participate in Hyper care calls
Collaboration with Project Manager, PSM and OA team for Integration Support etc
Supporting and Validating the test performed during pre-go live phase. (UAT / SIT testing and data mapping configuration, support in process definition)
VPS process Walkthrough call with all the new CLIENTs during Hypercare
Governance
Manage regular Operations calls (Corrections call / Post-payroll call etc)
Prepare post payroll Review Deck.
Manages Operational Plan to track actions / issues.
Manage issues that need to be escalated - TPV related
Ensure adherence to all agreed schedules as per SOW for Client / TPV
Collaborate with PSMs to ensure on the quality of services provided by the TPV provided to the client.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
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Email Alert for OP050101-Vendor Management, Associate ofertas de trabajo en Granada, Andalusia, Spain
ⓘ Se produjo un error inesperado al procesar tu solicitud.
Por favor, actualiza la página e inténtalo de nuevo.
Si el problema persiste, contáctanos con tu problema.
Siempre puedes gestionar tus preferencias y actualizar tus intereses para asegurarte de recibir las oportunidades más relevantes.
Prepárate para descubrir tu próxima gran oportunidad.