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Vimantik Soluciones Tecnológicas, S.L.
Centro, Comunidad de Madrid, Spain
Descripción de empleo Vimantik se encuentra actualmente en la búsqueda de un Técnico de Sistemas Informaticos para nuestra delegación en Madrid. Titulaciones/Capacitaciones Ciclo Formativo Grado Superior - Técnico Superior en Sistemas de Microinformáticos y Redes. Carnet de Conducir en Vigor Español nivel alto (B1 o superior) o nativo Conocim
Fuente del trabajo: Vimantik Soluciones Tecnológicas, S.L.JTI
, Spain
Search by keyword and location and click "create alert" to receive your job alerts by email: Select how often (in days) to receive an alert: Professional area: Information Technology Contract type: Permanent Professional level: Experienced Location: Santa Cruz de Tenerife, ES, 00000 Onsite IT I&O Canary Islands Manager What this role is
Fuente del trabajo: JTIWTW
Centro, Comunidad de Madrid, Spain
To apply for this job please sign in or create an account below. must be different from email address, first name and last name Keep me signed in Marketing Communication We'd love to send you information about Jobs and Services from Evenbreak by email. Yes please. I'd like to receive emails about jobs and services from Evenbreak I'd like to rece
Fuente del trabajo: WTWSipay
Madrid, COMUNIDAD DE MADRID, Spain
Sipay está buscando un Service Manager que será responsable de gestionar los clientes asignados con el fin de obtener su más alto grado de satisfacción. Trabajará de forma conjunta con el departamento comercial y con las diferentes áreas de la empresa para la consecución de sus objetivos. Debe contar con experiencia gestionando servicios de alta di
Fuente del trabajo: SipayJT International S.A.
, Spain
Service Manager - Cyber Security Services What this role is about? This position exists to support the consistent, effective and efficient delivery of outsourced cyber security services. The Cyber Security Service Management function must maintain a close partnership with the other cyber security teams as well as JTI service providers. You will
Fuente del trabajo: JT International S.A.JTI
Centro, Comunidad de Madrid, Spain
Search by keyword and location and click "create alert" to receive your job alerts by email: Select how often (in days) to receive an alert: Title: Service Manager - Cyber Security Services Job ID: 94264 Country: Spain City: Madrid Professional area: Information Technology Contract type: Permanent Professional level: Experienced L
Fuente del trabajo: JTImyGwork
Centro, Comunidad de Madrid, Spain
Service Manager - Cyber Security Services What this role is about? This position exists to support the consistent, effective and efficient delivery of outsourced cyber security services. The Cyber Security Service Management function must maintain a close partnership with the other cyber security teams as well as JTI service providers. You will pla
Fuente del trabajo: myGworkHitachi Automotive Systems Americas, Inc.
Madrid, COMUNIDAD DE MADRID, Spain
For our BU Grid Automation in Madrid, we are looking for a Service Engineer for Battery Energy Storage System. In this position, the Service Engineer is responsible for servicing BESS battery storge systems, will be responsible for troubleshooting the system on-site as well as remote and also all the planned maintenance. Considering that it’s still
Fuente del trabajo: Hitachi Automotive Systems Americas, Inc.Centro, Comunidad de Madrid, Spain
The Role
The Service Manager is responsible for overseeing and managing the delivery of high-quality services to customers. This role involves coordinating vendor service teams, implementing efficient processes, and ensuring customer satisfaction. Service Manager will be responsible for ensuring the availability, performance, and reliability of our organization’s strategic applications and ASM applications (in conjunction with ASM Vendor). The Application Service Manager will collaborate with cross-functional teams to deliver high-quality support services and drive continuous improvement initiatives. The Service Manager is a key link between the WTW Product teams and the organization, focusing on maintaining positive relationships and resolving issues promptly.
Major accountabilities:
Manage customer expectations through sound Relationship Management principles
Accountable for Incident Management, Major Incidents, Problem for Strategic Applications and for ASM applications (in conjunction with ASM Vendor
Responsible for Change Management relating to their supported Applications – Strategic & ASM applications
Ensuring Suppliers are meeting SLA’s and escalating issues regarding Performance of Suppliers, in conjunction with Governance Team and standard reports created for SLA and Strategic applications.
Working with the business and IT leaders to establish and sustain Service Level Standards for each their applications, and third party providers to meet or exceed the Service Level Standards.
Day-to-day monitoring of the application systems’ status for both Strategic and ASM application (as supplied by vendor)
Working with business leaders and managers to prioritize maintenance and enhancement requests, as well as planning & scheduling maintenance and enhancement releases so that they can be implemented on-time, on-budget and with minimum interruption to the business(es)
Coordinating all cross-functional Technology requirements, activities and resources for system changes and upgrades
Maintaining/keeping up-to-date all systems documentation to ensure the successful operation and maintenance of the systems
Communicates with the IT Management team regarding improvements and recommendations.
Represent ASM portfolio of applications on Security forumswith vendor and for Strategic Applications ensuring Security, audit & Compliance
Note – Details of Major accountabilities on next few slides.
The Requirements
Good ITIL principles knowledge
5 + years of experience
Demonstrates knowledge of IT Processes and Procedures with regards to Willis Systems and Business Users.
Ability to design and implement IT Services to suit Business needs; within budget and or time constraints.
Ability to work under pressure to complete Projects/Tasks/Major Incidents
Ability to use IT Tools for Analysis, Helpdesk Services, Audit processes and Testing purposes.
Ability to use IT Tools for Data manipulation and reporting.
Ability to govern Customer and Supplier meetings.
Excellent communication and interpersonal abilities with Good English Spoken and written skills
Analytical and problem-solving skills.
Equal Opportunity Employer
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Email Alert for Service Manager ofertas de trabajo en Centro, Comunidad de Madrid, Spain
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