Key Account Sales Specialist
Orihuela, Comunidad Valenciana, Spain
Somium means evolution and revolution, a journey through the senses where design, talent and balance with the environment define the essence of our company. At Somium, we’re combining our long-standing knowledge of craft with new research and technologies to help lessen our impact on the planet. Every day, we explore new sustainable practices in everything from material sourcing to designing, manufacturing processes, and the building of our houses.
We’re backed by Grupo Marjal, which has more than 40 years of experience. Its legacy continues to guide the next generations through Somium, a brand that specialises in creating unique and inspiring spaces for extraordinary living.
Responsible for:
- Provide exceptional customer experience in every communication to clients & stakeholders
-Visit and show houses to clients and channel partners
- Advise clients and enhace their customer experience across the building process
- Provide technical advice and guidance within overall process by answering calls, emails or messages.
-Contribute to the development of the sales strategy with channel partners, providing support to help them increase their sales
- Handle enquiries with ease and confidence
- Keep our CRM updated with clients’ requirements and maintain the database up to date and in line with the commercial requirements and activity
- Be a strong advocate for the customer across the organisation and act as the "voice of the client"
- Develop and maintain positive working relationships with the team and with external stakeholders
- Measure and report Customer Experience KPI's
- Welcome every client during their visits to the Somium Space and to the houses
- Be able to build long term client & stakeholder relationships.
- Contribute to improve the customer experience strategy by identifying new opportunities
Attitudes & Skills:
- A proven track record in customer experience
- Strong Communication Skills: both written & verbal
- Fluent in English & Spanish
- Proactivity and reponsibility
- Client Centric Mindset
- A team plaver full of optimism
- Highly organised, able to structure their day
- Driving license
- Experience in sales is a plus
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