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Banco Santander SA
Madrid, COMUNIDAD DE MADRID, Spain
Workforce Management Analyst Planning - Assisted Channels (Openbank) page is loaded Workforce Management Analyst Planning - Assisted Channels (Openbank) Solicitar locations Madrid time type Tiempo completo posted on Publicado hoy job requisition id Req1278594 Workforce Management Analyst Planning
Fuente del trabajo: Banco Santander SAUniversia
Madrid, COMUNIDAD DE MADRID, Spain
Program Director Assisted Channels - OpenbankCountry: Spain We are the 100% digital bank of the Santander Group and we are currently undergoing a technological transformation and international expansion process. We are building a Customer focused and technology driven platform for the Assisted Channels. Our mission is to create a new enhance
Fuente del trabajo: UniversiaBanco Santander SA
Madrid, COMUNIDAD DE MADRID, Spain
Accounts, deposits and saving accounts Business Analyst– Assisted Channels (Openbank) page is loaded Accounts, deposits and saving accounts Business Analyst– Assisted Channels (Openbank) Apply locations Madrid time type Full time posted on Posted 2 Days Ago job requisition id Req1292838 Accounts, deposits and sav
Fuente del trabajo: Banco Santander SASantander
Madrid, COMUNIDAD DE MADRID, Spain
Accounts, deposits and saving accounts Business Analyst- Assisted Channels (Openbank) Accounts, deposits and saving accounts Business Analyst- Assisted Channels (Openbank) Country: Spain Product & IT Project Management Sr Analyst We are the 100% digital bank of the Santander Group and we are currently undergoing a technological transformation
Fuente del trabajo: SantanderSDi Digital Group
Madrid, COMUNIDAD DE MADRID, Spain
Accounts, deposits and saving accounts Business Analyst Assisted Channels (Openbank)Country : Spain Product & IT Project Management Sr Analyst We are the % digital bank of the Santander Group and we are currently undergoing a technological transformation and international expansion process. In , we kicked off our relaunch plans and have been co
Fuente del trabajo: SDi Digital GroupBanco Santander SA
Madrid, COMUNIDAD DE MADRID, Spain
Contact Center Service Manager - Assisted Channels (Openbank) page is loaded Contact Center Service Manager - Assisted Channels (Openbank) Apply locations Madrid time type Full time posted on Posted Yesterday job requisition id Req1290298 Contact Center Service Manager - Assisted Channels (Openba
Fuente del trabajo: Banco Santander SAGRUPO OESÍA
Madrid
DESCRIPCIÓN Quieres transformar Grupo Oesia poniendo en foco en las pesonas? Te damos la oportunidad de incorporarte en el departamento de Talento con el rol que hará de Grupo Oesia una compañía sostenible en el tiempo desarrollando al mejor talento. Tu misión princial será garantizar la capacidad productiva de la compañía a través de la correcta p
Fuente del trabajo: GRUPO OESÍACivitatis
Madrid, COMUNIDAD DE MADRID, Spain
¿Te apasionan los viajes, la culturay el ocio y tienes ganas de participar en el crecimiento de la empresa Nº 1 en servicios turísticos en español? Nuestro equipo no para de crecer y buscamos personas con talento e ilusión por desarrollarse. Somos un equipo joven, multicultural e innovador que entiende cada día como un desafío y una nueva oportunid
Fuente del trabajo: CivitatisMadrid, COMUNIDAD DE MADRID, Spain
Workforce Management Analyst Planning - Assisted Channels (Openbank)Country : Spain
Project Associate Expert II
Zinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology from Openbank and Santander Consumer Finance.
This is an exciting opportunity to make your contribution over a growing market within the business areas of lending, cobranded credit cards and buy-now-pay-later with a solid expansion across different countries with global leading merchants.
Zinia leverages the technological resources and expertise of Openbank, the digital-native bank of the Santander Group, which is currently rolling out its international expansion plans.
Through a simple and flexible banking model, Openbank offers customers the possibility to manage their finances on the website or app.
Mission and responsibilities :
As a Workforce management planner, you will be in charge of forecasting, planning, reporting and analysis of Contact center activities
The main tasks of this position will be the following :
Traffic Forecasting calculation and Staffing requirements based on Inbound history and service level agreements
Outsourcer requirements calculation and follow up. Traceability of Real vs Required staffing
Contact center KPIs reporting and follow-up analysis of performance and productivity
Efficiency continuous improvement measures on Planning and Real Time Control activities to support SLAs and Customer experiences
To be successful in the role you must have
At least - years of Previous experience in a WFM area in similar role of planning and staffing, preferably in a vendor management organization environment
Ability to analyzing, producing KPIs dashboards and synthesizing complex information
Genesys WFM and reporting tools knowledge will be an advantage
Knowledge in exploiting analysis systems (Databases, SQL)
English (written and oral business level communication skills)
What do we offer?
Joining a dynamic and agile company undergoing international expansion.
Working in start-up mode with the support of the Santander Group.
Competitive remuneration and attractive benefits package.
Possibility of growth within the company and the Group.
Collaborating on international projects in different countries.
Excellent work environment, social clubs and frequent events (virtual at present).
Would you like to grow with us? Join our team!
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Workforce Management Analyst Planning - Assisted Channels (Openbank) ofertas de trabajo en Madrid, COMUNIDAD DE MADRID, Spain
ⓘ Se produjo un error inesperado al procesar tu solicitud.
Por favor, actualiza la página e inténtalo de nuevo.
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Siempre puedes gestionar tus preferencias y actualizar tus intereses para asegurarte de recibir las oportunidades más relevantes.
Prepárate para descubrir tu próxima gran oportunidad.