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Curium Pharma
, Spain
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Curium is a world-class nuclear medicine solutions provider with over 100 years of combined industry experience. We are proud to service over 14 million patients worldwide each year and strive to provide best-in-class quality products and exceptional, reliable
Fuente del trabajo: Curium PharmaTata Communications
Madrid
About the CompanyJob Information1. ProfileThis position will work closely on the site closure activities for the services and devices of Transmission technologies consist of Ericsson, Alcatel, Lucent, Huawei & Multi service access devices. Expected to work within the team to produce complete TX migration works by verifying the physical reports
Fuente del trabajo: Tata CommunicationsDestinus
Madrid, COMUNIDAD DE MADRID, Spain
At Destinus, we're pioneering the future of autonomous flight systems, blending cutting-edge innovations in airframes, turbojet engines, flight software, and AI to redefine aerospace as we know it. Our mission spans from subsonic to hypersonic speeds, with applications across civilian and defense sectors. As we expand across Europe, our quest for e
Fuente del trabajo: DestinusBCIC Swiss
, Spain
Location, Type, Skill, Responsibilities & More IT SUPPORT SPECIALIST Location Chiclana,Spain Type Part-Time Hours 4-5 hours Skills Description BCIC Swiss GmBH is looking for On-site IT Support Specialist in SpainNow we need an On-site IT Support Specialist in (Chiclana), Spain for the dispatch Job position. Responsibilities This is a disp
Fuente del trabajo: BCIC SwissHuxley
Madrid, COMUNIDAD DE MADRID, Spain
We are looking for a Technical Customer Service Specialist for an international client. You will be responsible for outbound calls for their global support center. Position Name: Technical Customer Service Specialist We are looking for an person with the following qualifications: Experience in an international environment Experience working with v
Fuente del trabajo: HuxleyKantar Group Limited
, Spain
Client Service Support Executive page is loaded Client Service Support Executive Apply locations Sant Cugat, Cami de Can Calders time type Full time posted on Posted 4 Days Ago job requisition id R086794 We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better
Fuente del trabajo: Kantar Group LimitedGEA
Alcobendas, COMUNIDAD DE MADRID, Spain
Responsibilities / Tasks La Division Heating & Refrigeration Technologies de GEA Iberia desea incorporar un Field Service & SupportTechnician para servicios de soporte técnico y formación relacionados con compresores, bombas de calor, enfriadoras e instalaciones de refrigeración industrial. La persona que asuma este puesto deberá realizar las si
Fuente del trabajo: GEABank Julius Bär & Co. Ltd.
, Spain
IT Application Support - Service Desk Incident administrator 100% (m, f, d) page is loaded IT Application Support - Service Desk Incident administrator 100% (m, f, d) Apply locations Luxembourg time type Full time posted on Posted 30+ Days Ago job requisition id r-12851 At Julius Baer, we celebrate and value
Fuente del trabajo: Bank Julius Bär & Co. Ltd.Centro, Comunidad de Madrid, Spain
ABOUT US
WHAT WE DO | Our talented teams create tech that connects brands to people via meaningful content that impacts their lives in positive ways. By understanding where the markets are going and where technology fits in; we use our knowledge to identify solutions that boost businesses and shift user experiences.
WHY WE’RE DIFFERENT | What makes us a leader in our industry, and different from other international digital tech companies, is our ability to tailor or custom create our offering to solve business challenges
WHERE YOU FIT IN | We aim to build an inspiring organization with an engaged and high performing culture. We believe in possibilities. We connect to the future. Think unlimited digital potential, global reach, limitless content, unreal experiences, real connections… now imagine the direct impact you could have in this landscape. If you eager to work in an inspiring, dynamic environment and collaborate with like-minded people, we want to hear from you!
As an IT Service Support Specialist , your primary responsibility is to serve as the first point of contact for clients and internal users, addressing their concerns, complaints, and inquiries related to our mobile entertainment services. You will play a pivotal role in ensuring customer satisfaction by promptly and effectively resolving issues, providing assistance, and facilitating seamless access to our entertainment platforms. Your commitment to delivering exceptional customer support will directly contribute to the success and reputation of our mobile entertainment services.
A significant challenge in this role is to determine whether an issue can be resolved at your level or if it requires escalation to the appropriate team. This process demands a keen understanding of our organization's IT landscape, the ability to identify specialized expertise, and efficient communication to ensure reported issues are promptly routed to the right team for resolution
Following an ITIL process, the IT Service Support Specialist reports to the Head of IT Service Management and works closely with Development , SysOps, DevOps and Platform teams.
Key responsibilities include:
Respond promptly and effectively to customers' technical calls across all Mondia services in a non-scripted environment, adhering to Service Level Agreements (SLAs).
Dispatch Service Desk tickets to various technical teams following established operations processes.
Manage user accounts for both standard and vertical applications within Mondia.
Proactively monitor uptime, response time, and error occurrences for various services and applications.
Collaborate with Office IT Support in different branches of Mondia to maintain the asset management system.
Build and maintain the Mondia IT Service Desk knowledge base.
Building and implementing observability measures for application health, performance, and capacity.
Optionally participate in on-call rotation as an incident manager.
Participate in special projects and undertake additional assigned duties.
Provide Office IT support for Madrid Office Employees, including collaboration with vendors..
Education:
College diploma in a technology, computer sciences, or engineering field of study completed 3-4 years ago, Bachelor degree with a field of study in computer science or computer engineering completed 3-4 years ago, or equivalent experience.
Evidence of continuing education, whether formal/structured or informal, in the field of technical skills development, communications, and leadership. Technical skills development is mandatory.
Professional qualifications:
Minimum 3 years of relevant work experience in the IT service desk field
Familiarity with IT service desk policies, with ideally ITIL certification
Proficiency in Microsoft o365 administration
Experience using ticketing systems like JIRA and Freshservice
Familiarity with monitoring tools like New Relic and dashboard solutions
Knowledge of PC architecture, applications, and operating systems( Windows and Mac OS)
Experience in problem management is a plus
Understanding of basic mobile development topics (APIs, B2B, B2C/D2C ) is a plus
Established track record of improving standards and processes while driving efficiencies.
Strong writing skills for customer/partners communications and processes/tool creation
High energy and ability to work effectively under pressure
Robust planning and organizational skills for future growth and development
Effective communication skills in English (verbal and written) are a must
Ability to work with minimal supervision and demonstrate a sense of initiative for overall service desk operation
Paid Time Off
Health Insurance
Flat hierarchies and short decision-making paths
Becoming a part of a highly motivated, young, international team spread across 3 continents
An attractive location in a creative and modern office in downtown Madrid
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Email Alert for IT Service Support Specialist ofertas de trabajo en Centro, Comunidad de Madrid, Spain
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Por favor, actualiza la página e inténtalo de nuevo.
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Siempre puedes gestionar tus preferencias y actualizar tus intereses para asegurarte de recibir las oportunidades más relevantes.
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