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Banco Santander SA
, Spain
Customer & Driver Services Process Specialist - SCF HQ page is loaded Customer & Driver Services Process Specialist - SCF HQ Apply locations Boadilla del Monte time type Full time posted on Posted 7 Days Ago job requisition id Req1329867 Customer & Driver Services Process Specialist - SCF HQCountry: Spain Santan
Fuente del trabajo: Banco Santander SABanco Santander SA
, Spain
Senior Analyst Operations - SCF HQ page is loaded Senior Analyst Operations - SCF HQ Apply locations Boadilla del Monte time type Full time posted on Posted 22 Days Ago job requisition id Req1299895 Senior Analyst Operations - SCF HQCountry: Spain SANTANDER CONSUMER FINANCE HQ is looking for a SENIOR ANALYST OPE
Fuente del trabajo: Banco Santander SASDi Digital Group
Boadilla del Monte, Comunidad de Madrid, Spain
Senior Analyst Operations - SCF HQCountry : Spain Santander Consumer Finance HQ is looking for an Senior Analyst Operations, based in our Headquarter Office in Boadilla del Monte. WHY YOU SHOULD CONSIDER THIS OPPORTUNITY At Santander () we are key players in the transformation of the financial sector. Do you want to join us? Santander Consumer
Fuente del trabajo: SDi Digital GroupBanco Santander SA
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Processes and Projects Sr Analyst - SCF HQ page is loaded Processes and Projects Sr Analyst - SCF HQ Apply locations Boadilla del Monte time type Full time posted on Posted Yesterday job requisition id Req1299638 Processes and Projects Sr Analyst - SCF HQCountry: Spain Santander Consumer Finance HQ is looking fo
Fuente del trabajo: Banco Santander SABanco Santander SA
Centro, Comunidad de Madrid, Spain
Financial Management Senior Analyst - SCF HQ page is loaded Financial Management Senior Analyst - SCF HQ Apply locations Boadilla del Monte time type Full time posted on Posted Yesterday job requisition id Req1299946 Financial Management Senior Analyst - SCF HQCountry: Spain Santander Consumer Finance HQ is looki
Fuente del trabajo: Banco Santander SASantander
Boadilla del Monte, Comunidad de Madrid, Spain
Portfolio Credit Risk Management - SCF HQCountry : Spain Santander Consumer Finance Head Quarter is looking for a Portfolio Credit Risk Management for the Automotive Sector, based in our Boadilla del Monte (Madrid) office. WHY YOU SHOULD CONSIDER THIS OPPORTUNITY At Santander () we are key players in the transformation of the financial sector.
Fuente del trabajo: SantanderSDi Digital Group
Boadilla del Monte, Comunidad de Madrid, Spain
Financial Management Senior Analyst - SCF HQCountry : Spain Santander Consumer Finance HQ is looking for a Financial Management Senior Analyst for our offices in Boadilla del Monte (Madrid). WHY YOU SHOULD CONSIDER THIS OPPORTUNITY in Santander () we are main actors in the transformation of the financial sector. Do you want to join our team? S
Fuente del trabajo: SDi Digital GroupSDi Digital Group
Boadilla del Monte, Comunidad de Madrid, Spain
Processes and Projects Senior Analyst - SCF HQCountry : Spain SANTANDER CONSUMER FINANCE HQ is looking for a SENIOR ANALYST PROCESSES AND PROJECTS in Operations, based in our BOADILLA DEL MONTE Office. WHY YOU SHOULD CONSIDER THIS OPPORTUNITY At Santander () we are key players in the transformation of the financial sector. Do you want to join u
Fuente del trabajo: SDi Digital Group, , Spain
Contact Center Specialist - SCF HQ page is loaded Contact Center Specialist - SCF HQ Apply locations Boadilla del Monte time type Full time posted on Posted 3 Days Ago job requisition id Req1329866 Contact Center Specialist - SCF HQCountry: Spain Santander Consumer Finance HQ is looking for a Contact Center Specialist , based in our Boadilla del Monte office.
WHY YOU SHOULD CONSIDER THIS OPPORTUNITY
At Santander (www.santander.com ) we are key players in the transformation of the financial sector. Do you want to join us?
Santander Consumer Finance focuses on business development related to consumer finance products, consumer services, sales channels and commercial agreements with dealers, vehicle manufacturers or retail distribution establishments, as well as commercial functions associated with direct sales (branches, call centers or digital channels) and indirect sales (through third parties) of consumer finance products and services.
On top of its Santander Consumer is developing a larger range of services to customers around the new mobility concept starting by establishing a competitive pan-European Leasing model and growing to other customer services like short term rental, ride hailing, electrification, etc.
Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture, and disability. Our mission is to contribute to help more people and business prosper.
WHAT YOU WILL BE DOING
Under the scope of the Leasing Business Unit within Santander Consumer Finance, we're looking for a Contact Center Specialist leading the design and implementation of the technological developments to assure top class service delivery. Focusing on the implementation of a contact center functions over multiple channels, including phone, email, text message, live chat, social media… The candidate has to identify needs and goals to deploy a service center strategy with a flexible scheme combining in house contact and a outsourced contact center teams. Developing the right capabilities to cater for all contact center needs.
The ideal candidate should deliver excellent and efficient services and tangible benefits to our clients in all types of channels, but specially on digital ones. Knowledge on operational lease market is a plus.
We need someone like you to help us in different fronts, in cooperation with our IT engineering teams and the rest of your future HQ colleagues:
To act as Business product Owner defining and implementing strategies to promote contact center solutions and services to internal and external stakeholders.
To build an efficient and effective first point of contact for the customer to ensure we provide the best support to solve our customers’ needs.
To implement and manage Forecasting, staffing and scheduling schemes.
To define, negotiate and manage contact center outsourced suppliers.
To Establish contact monitoring systems and protocols ensuring high level interaction quality and customer service excellence.
To support different local teams in the definition of IVRs, automatic call distribution, workflows, and workforce management.
To develop ongoing training programs and learning resources covering core contact center skills like effective communication, empathy, … assuring it transmits the Santander values in every interaction with our customers and drivers.
To develop contact center reports and dashboards tracking key performance indicators such as call volume, resolution time, agent performance, …
EXPERIENCE REQUIERED:
Proven experience of +5 years working in the customer services with external and internal contact center teams.
Proven experience in Operational Leasing sector is a plus.
Effectively communicate with colleagues in an international and multicultural environment.
High level of SWR English, other language valuable.
SKILLS & KNOWLEDGE
Ability to mobilize the local teams to take action to improve customer experiences starting on the front lines.
Negotiation and communications skills capable of building relationships with multi-cultural stakeholders.
Team player, enthusiastic and service oriented. With strong target orientation. Creative with appetite for innovation and research finding market best practices.
Hands-on mentality and proactive attitude towards change. Capable and willing to work in a high-growth environment, where definitions are made from scratch.
Project management and process definition skills.
Organized and Time management skills are required.
OTHER INFORMATION
Based in Madrid, available to travel punctually to European countries.
If you want to know more about us, follow us on https://es.linkedin.com/company/banco-santander
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Email Alert for Contact Center Specialist - SCF HQ ofertas de trabajo en , , Spain
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Prepárate para descubrir tu próxima gran oportunidad.