Field Service Engineer, IVD, Spain

Madrid, COMUNIDAD DE MADRID, Spain

Requisition ID  3941  - Posted -  Country/Region (1)  -  Field Services

Field based across covering Spain and Portugal

Highly Competitive Salary + Excellent Benefits + Career Enhancement

Reporting to Service Manager, Spain

Location: Madrid, Spain

Become part of one of the fastest growing med-tech companies globally.

Due to the rapid expansion of Mindray’s success, we have an opportunity for a highly experienced and well-versed service expert to demonstrate creativity and innovation as a Field Service Engineer within our ultra-ambitious team as we continue to disrupt the market! You will be based in Spain, available to travel, and willing to work hard to deliver the quality of service that our customers expect. In this role, you will ensure that our customers receive the best possible service support, and that the service is consistently of the highest quality.

Your responsibilities:

Service Strategy and Activity Planning

Assist the Service Manager in service strategy, policy and procedure regarding technical hotline, training, technical support

Assist the Service Manager in planning VOC and value adding service strategy and activity

Implement service investigation activities to collect voice of customer and market dynamics

Plan and implement key customer care activities.

Technical Support and Training

Provide efficient and high quality technical support to customer/distributor/service provider via service hotline or service email or other online platform

Provide remote or onsite technical support to customer/distributor/service provider for comprehensive or important technical issues

Implements to customer/distributor/service provider training as trainer

Project Coordination and Support

Involved in large project in whole project life-cycle to give support from service side

Coordinate big project implementation as service contact person between service and internal/external project partners

Monitoring service quality in post period of big project and see improvement

Involved in service channel development program to develop and manage local service channel (distributor and service provider) in Romania and southeast region (Spain and Portugal)

Service channel development program to develop and manage local service channel (distributor and service provider)

Service agreement signing and service qualification assessment and development

Implement designed other service channel management activities

Technical Management

Monitoring local failure trend, and report to local and HQ management, manage important technical issue processing and escalate to HQ

Collect and summarise and report to HQ needs regarding product function and serviceability

What are we looking for in you?

Minimum 3 years’ experience in medical equipment industry; Biochemistry, chemistry analysers immunoassay systems, haematology analysers or TLA systems product service experience. is critical

Rich technical skills and knowledge for In-vitro-diagnosis systems; Technically proficient in the installation, training, troubleshooting, repair, and calibration, and proper level of clinical application skills.

Solid background and knowledge of the In-Vitro-Diagnosis industry and regulation requirement.

Highly customer focused along with your hunger to achieve more, this role has significant development potential for the right candidate!

Technically proficient in the troubleshooting, repair, and calibration of all medical products.

Good networking and IT Skills

An ability to address customer requests through strong listening skills

Excellent communication and interpersonal skills with an aptitude for building strong relationships

Proven negotiation skills with a problem-solving attitude

Fluent Spanish, with English as a business language, both written and spoken

Flexible to travel as required

Experience of working in Spain requiring no company sponsorship to join our business

What’s in it for you?

This is an outstanding position for candidates that are really looking for a role with autonomy, accountability and responsibility, you are going to be critical in the success of our delivery through your phenomenal influencing and negotiation skills at a senior level, brought to Mindray, you get a ‘seat at the table’ and play a truly instrumental role, for this you will be well rewarded with a strong work / life balance, competitive salary, excellent benefits, a highly inclusive and diverse environment and opportunities for future career development in many areas.

Mindray Europe, as part of the global Mindray business, offers a wide selection of bespoke benefits dependent on your location, along with a competitive compensation package and a commitment to a long-term working relationship. With industry leading training and development available to you, you are sure to have a highly rewarding and mutually beneficial, career with Mindray, in a culture that values honesty and fun!

Our goal is to continuously improve and sustain an inclusive culture in which diversity provides deeper customer insights and creates a competitive advantage in the markets we serve. By attracting, developing, and engaging the best team of diverse, empowered associates, we help build success for ourselves and our customers.

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As English is our business language - please submit your CV and application in English.

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